FaQ’s
Self Storage Cost and Pricing
How much to rent a storage unit?
What is included in the price?
Our price includes your storage charge, rates, service charges, VAT, utility bills and maintenance costs.
You will need a padlock to secure your storage unit and your goods will need to be insured when in storage.
Do I pay weekly or monthly?
We invoice on a four weekly basis, payable in advance. We ask for fourteen days notice when you vacate your storage unit .
How long can I rent a Storage unit?
What is the minimum rental period?
What payment methods do you accept?
We accept most domestic- and international credit cards normally for the 1st months rent, after this the payments switch to direct debit
Unfortunately, we don’t accept cash.
New Customer 50% Offer
The promotion is for the duration of the first invoice only, 4 weeks dependent upon room availability. This cannot be altered after the date of the move in e.g. a customer cannot subsequently ask for 50% off the next invoice if they have only chosen to take the 4 week option at move in.
The customer must pay in advance for the duration of the offer selected.
The opening offer of 50% off storage for an introductory period is available on selected room sizes only.
The minimum stay for the offer is 7 days.
This offer is only allowed once per room / once per customer unless additional space taken. NB: customers cannot transfer the Licence into another customer’s name in order to attempt to reapply the opening offer.
The Self Storage Centre reserve the right to withdraw the discount at any time.
Does The Self Storage Centre offer a price match?
Storage Rooms
How do I know what size of storage space I need?
What is a typical room size?
Storage rooms vary from 25sq ft to 500 sq ft , we can also accommodate warehouse space of up to 1,000 sq ft if required.
What if I need to change my storage space to a smaller or larger space?
You may transfer to another storage space at any time subject to availability.
What height are your storage units?
Each storage unit is approx eight feet in height
Are the storage units heated?
The storage rooms are not heated and the temperature within the store remains fairly constant, the facility is well insulated, ventilated , clean and dry.
Read our Storage Tips section for information on how best to store your goods
Is there a risk for condensation, humidity or frost?
Our storage rooms are of the highest quality in the market, All our rooms are clean and welcoming. We continuously check and improve our facilities to maintain the highest standards.
With us, your belongings always have a normal temperature level inside a modern, insulated and well-ventilated building.
The condition your items arrive in is the condition they will leave, We are proud to say we have not had a single issue with condensation in 7 years, with over 3000 storage units let
Car Parking
Can I rent a car parking space?
Insurance
Why do I need insurance?
How does insurance work?
How much is insurance?
If you choose to use our insurance, this will be set up when you come into the store to sign your customer licence before you move into your storage room.
Do I have to take out your insurance, or can I use my own insurance?
Storage for Business
Can I dispose of my packaging and cardboard waste?
Can you receive my packages when I am not there?
Can I borrow a trolley or other warehouse equipment?
Is there light and electricity in my storage unit?
Can I park onsite?
Can I operate my business from a storage unit?
Are there things I cannot store ?
Reserving a Storage Unit
How does the reservation of a storage unit work?
Is the reservation binding?
What documents do I need to provide to rent a storage unit?
Security & Access
What sort of security do you have?
• 24 hour Digital CCTV located both inside and outside the main building, monitoring all entrances and exits
• Burglar Alarm System
• Coded electronic gate access to the building allowing access only with your own key fob
• Padlock for your individual unit for which you are the sole key holder
• A fire and smoke detection system
Who has access to my storage space?
Only you (or anyone you have authorised) can access your storage space, you will require the key to unlock the lock on your storage unit.
How often can I access my space?
Monday to Thursday 8.30 am to 6 pm , Friday 8.30 am to 5pm
Saturday 9 am to 3pm
Sunday Closed
(Extended opening times can be arranged outside these hours where possible)
Do I have to pre-book a space?
Can I move in today?
Yes you can. A team member will help you complete the rental agreement and you will need to show suitable proof of identity (a passport), proof of address (a recent utility bill), and a means of payment. You can then move in straight away.
What are your opening hours?
You can access your storage unit six days a week during our opening hours: Monday – Thursday 8.30am – 6pm, Friday 8.30 am to 5pm, Saturday 9am – 3pm , you can also arrange extended access 24 hours a day if required.
How Secure is self-storage ?
Your Contract
On renting a storage unit you sign a straight forward Storage Licence agreement prior to ‘moving in’ to your space. Our staff will talk you through the contents of this simple agreement to make sure you understand the key points of what you’re committing to.
Two forms of ID are required one of which must be a photo ID (passport or driving licence) and a utility bill less than 3 months old. Payment of the first invoice must be made prior to moving in.
Can I move in today?
What is the minimum time I can store with you?
Our minimum storage period is seven days.
Do I have to give you notice to leave?
Notice must be given in writing, either by fax, post or email.
Do I need insurance?
Yes, your goods MUST be insured whilst in storage. The Self Storage Centre offers a tailored insurance according to your needs.
Are there any restrictions on what I can store?
Yes the following items cannot be stored:
• Living items, such as animals and plants
• Hazardous materials, such as flammable liquids and explosives
• Items that could decompose, such as exposed foodstuffs
• Unauthorised or illegal goods, such as drugs, firearms and explosives
Packing, Moving and Transporting your belongings
Can I buy boxes and packing materials from The Self Storage Centre, and do you deliver?
How do I transport my belongings?
If your own vehicle isn’t suitable for transporting your things to The Self Storage Centre, we recommend our highly popular Full Service Removals and Storage Offering.
What about trolleys and pallet trucks?
There are a number of different size trolleys and pallet trucks available free of charge for customer use. If required we have access to a forklift truck available for any palletised goods, which can be operated on your behalf by one of our trained staff.
Help
Where are you located?
We are conveniently located just 1 mile from Lisburn city centre at the junction of the Knockmore and Moira Road, you cannot miss our signage. From here we offer superb access to the Lisburn, Greater Belfast and surrounding areas in Down, Antrim and Armagh.
Belfast Store
We are located at 605 Antrim Road Mallusk , just 500 metres from the Sandyknowes Roundabout